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Regal Cinemas - Experience

Hello, this was my first experience at a movie theater in Florida and being a deaf man I requested a closed captioning device to watch Space Jam with my family. It took a while for them to bring me the device and when I finally got it I went to the movie and it was the wrong one for my movie and I had to go back and wait for someone to come and fix it and I ended up missing the first half hour of the movie and my kids were going back and forth waiting for me asking whats taking so long and everyone was missing out.. It was not the best movie experience and the manager had a really bad attitude. Everyone exceptthe person who served us popcorn had a bad ttitude.

User's recommendation: Expect a non friendly atmosphere at this theater. Nobody smiles or greets you kindly here.

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ID
#2704381 Review #2704381 is a subjective opinion of poster.
Location
Jensen Beach, Florida
Pros
  • Recliner seats
  • Comfy recliners and big cup holders
Cons
  • If theres an employee problem it is not handled properly
  • Bad customer service with the exception of one employee
Loss
$80
Preferred solution
Full refund