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Supercuts - I need a refund

I pay monthly to get unlimited haircuts and when I went to a Supercuts I had to pay full price for a haircut because they didnt know how to get information or they said the haircut unlimited doesnt work at all locations but I didnt know that so Im wondering whats going on and why I had to pay when I already pay for a limited haircut
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#2702268 Review #2702268 is a subjective opinion of poster.
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Preferred solution
Full refund