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Roblox - Need to find out why my daughters account is restricted on Adopt Me

Roblox - Need to find out why my daughters account is restricted on Adopt Me
I just put $25 on my daughters Roblox account and it keeps saying her account is restricted on"ADOPT ME" I'm pissed because now she cannot use the robux. Please help correct this situation or refund me my money.
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ID
#2696963 Review #2696963 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund