Rebecca R Kda
map-marker Richmond, Texas

Marcos Pizza - Pizza was a mess in the box

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We got our Pizza and all the topping were all over the box and not on the crust. I paid $20 cash. And I called the store once we opened the box. The manager on duty told us hed issue us a credit on my acct for the mistake. I called the next day to redeem my credit of $20. And Hannah said their was no record of the credit. She had to find out. Saying shes give me 50% off. I was like no I was issued a refund for last night and given a credit. She seemed annoyed at me that her staff didnt enter it in the system. I just want my $20 back.
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Loss:
$20
Pros:
  • Orders are prompt
Cons:
  • Representatives that show that they do not care

Preferred solution: Full refund

User's recommendation: Have them issue a gift card as credit you can pick up

2 comments
Aryona Hdd

Since you did not return the pizza you are not entitled to a refund. It is a shame that you have to lie to get free food. If you want your $20 back return the "uneaten" pizza

Raygan Cuu
reply icon Replying to comment of Aryona Hdd

They probably "forgot" to mention that they were told to return the pizza.

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