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Bought a mower today doesnt work told to bring it back same day and still would not take back. Employees were very mean
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1 comment
#2036561

They have signs all over the are where the gas powered equipment is sold telling you that once gas has been put in it you will have to take it to a service center if there are problems. They mean exactly that.

The manufacturers won't take them back. One of the big reasons gas powered equipment won't run is consumers using stale gas. Take it to a service center and if there is a manufacturers defect they will repair it at no charge. If the problem is stale gas or failure to follow starting instructions you can expect a charge from the service center.

This is a fairly standard policy at big box stores. If you go to a full service dealer and pay a little more for the mower it will be assembled for you, they will go over operating directions and will often have gas in it so it can be started at the store and both you and the store know you have a functional mower when you leave.

ID
#2693778 Review #2693778 is a subjective opinion of poster.
Location
American, Ohio
Cons
  • Possibly losing a life long customer
Preferred solution
Full refund