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Viator - Tour Representative Didn't Show Up

I was supposed to meet a tour representative in the Florence Italy train station to give me train tickets to The Easy Venice Tour. The representative didn't show up. I tried to contact the travel agency and Viator to find out what happened, but I haven't heard back

User's recommendation: Avoid.

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ID
#2715837 Review #2715837 is a subjective opinion of poster.
Location
City Of Saint Peters, Missouri