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Uber - Unsatisfactory service
Uber - Unsatisfactory service
Uber - Unsatisfactory service
Uber - Unsatisfactory service
Uber - Unsatisfactory service
I was at Newark Airport, and asked for a service to Westchester, after doing my request, I received a call from the driver, Mr. Davindra with a Ford Explorer, plate: S87JVX, asking me where was I going, after I told him where I was going (cost of 196UD) he canceled the...
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ID
#2712863 Review #2712863 is a subjective opinion of poster.
Pros
  • Easy to use app
Cons
  • Rip off over charged misleading
  • Check your fare

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New Reviewer

Sears Home Services - Miserable customer service

My telephone number 914630**** so SEARS knows who I am. I have a service contract with SEARS for 7 years for my gas water heater, I had a problem, a leak on the water heater, and following the service person I was entitled to a replacement of the equipment, we could buy it, and they will pay and install, so far GREAT. They told me I had to bring the WH down to the basement, as the installers would not do it, fine, we did it ourselves. The installer arrived, mentioned that there was a kind of electrical part installed on the old WH, was not needed anymore, he took it off and left in the area, finish the installation and said there was a problem with the smoke and gas, and he couldn't leave it on, told me I should contact a gas installer to take care of the problem. needless to say, this was a mislead from SEARS, who didn't forecast that the WH would need extra work, which was never told us. So, we spent hours on the phone, the installer reported that was everything ok, how is it possible if the water heater is not ON!! SEARS, could not give an answer, provide service, and we called already 5 different numbers, needless to say, you stay for each call at least 15 minutes waiting to be listened, and you have to repeat everything, is it annoying? yes, a lot. At the end I don't have hot water and I had to go to a motel to take a shower. SEARS - you damaged your reputation by sending a very arrogant contractor, and someone who didn't understand from the beginning what he was doing, otherwise he would have not started the work. I am in MAMARONECK, 10543 NY so, you decide.
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ID
#1212402 Review #1212402 is a subjective opinion of poster.
Service
Sears Home Services Water Heater Repair
Cons
  • Way customer service for repairs handles things
  • Bad communication between dispatch and tech
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution