jorge b Zub

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Uber - Unsatisfactory service

Uber - Unsatisfactory service
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Uber - Unsatisfactory service - Image 3
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I was at Newark Airport, and asked for a service to Westchester, after doing my request, I received a call from the driver, Mr. Davindra with a Ford Explorer, plate: S87JVX, asking me where was I going, after I told him where I was going (cost of 196UD) he canceled the request.

As I was upset, I went for the taxis services (yellow cab) and took, which actually costed less 44UD, with all included.

But the worst, was when I received a message from UBER, stating that my ride was canceled, because I was not wearing mask

How is it possible for the driver make such statement, if we never met? And UBER management, take that as the true, not even investigate the hat was the problem, not even looking at my history as a UBER user!!!

The driver make such statement, and I am the bad guy.

Terrible Driver

Terrible management from UBER

Terrible SERVICE in general!

And the yellow cab was 25% less expensive!!!

Take note about UBER, check with yellow cabs before you are ripped off, and treated by a company that calls you LIER.

For me UBER has gone!!

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Pros:
  • Easy to use app
Cons:
  • Check your fare
  • Rip off over charged misleading

User's recommendation: Compare UBER prices with cab prices, they are taking advantage

jorge b Zub

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Sears Home Services - Miserable customer service

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My telephone number 914630**** so SEARS knows who I am. I have a service contract with SEARS for 7 years for my gas water heater, I had a problem, a leak on the water heater, and following the service person I was entitled to a replacement of the equipment, we could buy it, and they will pay and install, so far GREAT. They told me I had to bring the WH down to the basement, as the installers would not do it, fine, we did it ourselves. The installer arrived, mentioned that there was a kind of electrical part installed on the old WH, was not needed anymore, he took it off and left in the area, finish the installation and said there was a problem with the smoke and gas, and he couldn't leave it on, told me I should contact a gas installer to take care of the problem. needless to say, this was a mislead from SEARS, who didn't forecast that the WH would need extra work, which was never told us. So, we spent hours on the phone, the installer reported that was everything ok, how is it possible if the water heater is not ON!! SEARS, could not give an answer, provide service, and we called already 5 different numbers, needless to say, you stay for each call at least 15 minutes waiting to be listened, and you have to repeat everything, is it annoying? yes, a lot. At the end I don't have hot water and I had to go to a motel to take a shower. SEARS - you damaged your reputation by sending a very arrogant contractor, and someone who didn't understand from the beginning what he was doing, otherwise he would have not started the work. I am in MAMARONECK, 10543 NY so, you decide.
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Loss:
$1000
Cons:
  • Way customer service for repairs handles things
  • Bad communication between dispatch and tech
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution