Nancy a Svu
Marburger Chrysler Dodge Jeep Ram - Did not follow through on promises
We purchased a 2016 Dodge Ram from Marburger. When we tried it out we pointed out a few problems. A tire that was low, scratches on the body and a running board that needed touching up. We were told this would all be taken care of. We were dumb and trusted Dave the sales manager to uphold his end. Well we learned our lesson. Nothing was buffed or touched up. We were handed a bottle of the silver touch up paint, however the running board was black and that was not touched up. Also the tire was not fixed. It loses 10 lbs of air a week. When we called to speak to Dave about it he acted like my husband was stupid and did not know what he was talking about. We had found the plug in the tire and knew it was leaking around it. He claimed they never plugged a tire. He claimed we should take it in to have the valve stem checked. Needless to say we had to pay to have the tire repaired where it was plugged. It is not the cost that makes us mad it is the principle of promises that were not met. The truck was not detailed good inside either. We found sunglasses under the passenger seat and dirt so it was not even vacuumed anywhere except in the easy areas to reach. My husband truly thought this was going to be a good experience but sadly we found out different. We live 2 hours away from the dealership so will not return there for any service. Sad that the public can't trust this dealership to follow through on the promises they make.
Shelby, North Carolina
2016 Dodge Ram Pickup Truck
- No follow through on promises
Reason of review
not following through on promises
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