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Warrantech - Oven repair

Update by user Sep 09, 2021

nothing has happened, still calling everyday

Original review posted by user Sep 08, 2021
Frigidaire's convection oven that I purchased from Brandsmart. I paid for a 5-year warranty. On July 1st the oven would not heat, I had a repair tech order my parts on July 6th and I have still not received a call or repair. 3 months for a warranty repair is ridiculous. When I call the warranty department, they disconnected several times and will not let me speak to a supervisor. Worst service ever!

User's recommendation: Buy from anywhere but Brandsmart!

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ID
#2852774 Review #2852774 is a subjective opinion of poster.
Location
Coral Springs, Florida
Cons
  • Customer service
  • Lack of professionalism
  • Lack of follow up

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Verified Reviewer
New Reviewer

BrandsMart USA - Warranty Repair

Brandsmart has the WORST customer service! I was scheduled today at 1-4 pm for a service call and of course, I get a no-show. No call or update. When I called to inquire when they would be coming, after waiting 33 minutes, the lady said we can't reach the tech, you have to wait, and hung up the phone. I will never buy from them again! BestBuy price match for now on.

User's recommendation: Do not buy, you will be frustrated.

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ID
#2680511 Review #2680511 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Service
  • Not very professional and bad customer service
  • Bad customer service
Preferred solution
my oven fixed from the warranty I paid for.