New Reviewer

Missed my bus because Megabus doesn't properly tell you where the terminal is located.

Never Again! Ok, the Megabus from Toronto is difficult to find. Megabus gives you a different address on your ticket to the address on the website and I could find signage to indicate its new Toronto Terminal. Plus the address on the ticket is not precise. Uber doesn't know where it is. Toronto police don't know where it is. So, I missed my bus to Grimsby but grabbed a Go Train instead. Long live Go Transit! Megabus get your act together!!! And don't have customer service tell clients they can't get a refund because they consulted their ticket instead of the website map for the address. As of today, you still have the old Greyhound terminal as the Toronto terminal location on your Megabus website!! @megabus

User's recommendation: Take Go Transit instead until Megabus improves its service.

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ID
#2680102 Review #2680102 is a subjective opinion of poster.
Service
Megabus Customer Care
Loss
$25
Preferred solution
I want Megabus to provide a proper street address for the Toronto terminal to customers on their tickets and to update its website to give the same proper street address.