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Run! Run away! Do NOT book a tour with Viator! I attempted to book a tour of Muir Woods for 4 people appx 1.5 days before the tour. There was a website error- error code 500. I ended up being charged 4 TIMES for this tour- a total of $1200. When I called to get it...
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6 comments
#2023996

Covid has the Navajo land still closed in mid June 2021. However, Viator tried to sell me a NON REFUNDABLE tour to Horseshoe Bend and Antelope Canyon.

The representative said I would be taking a chance if things weren't open in September however, I would be offered another tour. WTF???? No other tour company is offering or booking this tour because there is no definite date as to when these sites will open up. Being the devils advocate I mentioned where I read buy now pay later but of course this tour did not qualify.

My other complaint is the site is deceptive as heck you have to read everything with a fine tooth comb.

Some tours 2 people min some 1 person is ok. Tour titles similar but tours are different.The rules change like the weather on their site.

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ID
#1209025 Review #1209025 is a subjective opinion of poster.
Service
Viator Tour Booking
Reason of review
Problems with payment