Kim R Ugi
map-marker Chesterfield, Michigan

Menards - Restocking fee

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Reputable companies allow returns of online products. Menard Chesterfield Michigan location.

A service desk employee stated if I spend the whole refund in the store that day, then I could have a full refund, and not be charges the 25% restocking fee. When she called the manager over, he said, "NO, oh well". He charges me the fee. Get your policy straight!!

I did have tile to get. I will never shop there. I left upset. The chandelier I ordered was not as gray as pictured on the website.

Looked more white. UN happy.!!

orederd again. at Menards again

View full review
Loss:
$100
Pros:
  • Generally favorable shopping
Cons:
  • Was told the wrong thing

Preferred solution: Full refund

User's recommendation: Do not shop there!! DO NOT SPECIAL ORDER ANYTHING

4 comments
Guest

The policy is a 25% restock fee on all special orders. Sounds like they got it right.

Guest

It's always a good idea to check return policies before placing an order on-line. It doesn't make sense to order something on-line if you aren't sure if you are going to like the color. As you are able to go to a store you would be better off shopping in the store where you can see actual samples rather than trying to rely on the color represented on your computer screen.

Guest
reply icon Replying to comment of Guest-2033901

Its also a good idea to patronize a retailer that provides proper customer service, instead of having staff that love to put the blame on the people who provide them with a paycheck

Guest
reply icon Replying to comment of Guest-2033901

I did that, not avaliable in store.

View more comments (3)