Arabella T Cqv

DHgate - I am having a problem with tracking my order

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I am having a problem with tracking my order i got a email saying it has been confirmed but i can't track it
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Loss:
$20
Pros:
  • Having a problem track my order
Cons:
  • Having a problem track my order

Preferred solution: My order or a refund

1 comment
Nadya Qgj

Hello Freedom Ova, Good day! We understand how you feel for not able to track the order.

Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Arabella T Cqv

DHgate - I can't track my order

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I am having a problem with tracking my order i got one email saying it has been confirmed but i can't track my order
View full review
Loss:
$20
Pros:
  • I cant track my order
Cons:
  • Lack of tracking information

Preferred solution: A refund or my order

2 comments
Nadya Qgj

Hello Freedom Ova, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@dhgate.com.

Nadya Qgj

Hello Freedom Ova, Good day! We understand how you feel for not able to track the order.

Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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