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USAA - Leaving as it has only gotten worse.

Original review updated by user Jul 11, 2021
Ever since Parker took over USAA has decided not to insure my then new manufactured custom home, decided to kick us out and close their investment division, with little notice, and the bank representatives are incompetent by and large. I have a CREDIT SCORE OF 835, and had money in their bank. I have since moved half and will be removing the rest and going to Navy federal Credit Union for banking. I used to not believe Chase and Wells Fargo customers put up with all the crap they dish out. I am shopping insurance now too. Haven't chosen yet.

User's recommendation: Stay away, go with a credit union.

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1 comment

Hi there I can help you get you to there new customer care service if you still want to

#2672360 Review #2672360 is a subjective opinion of poster.
  • Lack of caring for the finacial health of us customers
  • Incompetence
Preferred solution
I would like to get gone to Navy Federal but the Delta variant is a hot spot here so will be a few more weeks or months before I can go in and do business.