Judith H Qhs

USAA - To file review

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Third day this week and third call today. After 2 1/2 hours on hold, the call was disconnected. The earlier call today, after only one hour on hold, I actually got a live body to only be told she couldnt help me and transferred my call. Heres an idea USAA stop telling me you appreciate me; stop telling me the long delays are Covid related. . . HIRE MORE PEOPLE!
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Loss:
$187
Pros:
  • Reasonable car insurance
Cons:
  • Requests ignored
  • Lack person-to-person contact

Preferred solution: My rewards

User's recommendation: Go elsewhere