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Kenmore washer

Less than 16 weeks after purchase, the gear case of the Kenmore washer stopped working. The gear case was back ordered. After the gear case arrived at the post office, I tried to schedule the repair. I was told the washer was under warranty, and they couldn't schedule, because the site was down for repair. I called again several times and finally got an appointment when I mentioned I had the part, but didn't emphasize the warranty.

User's recommendation: Don't buy Kenmore. It isn't quality. The washer lasted for less than 16 weeks. And the warranty repair wouldn't get scheduled.

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ID
#2669491 Review #2669491 is a subjective opinion of poster.
Pros
  • Easy to purchase
Cons
  • Do not honor their warranty
  • Unreliable
  • Hard to contact
Loss
$850
Preferred solution
Let the company propose a solution