Profile Info
Kasamba - Refund
I read that a psychic charge $9.00 per minute. By the end of our 8 minute chat it said she is charging me $30 per minute.
A sum totaling way over what I had agreed to by choosing her. The company said they refunded a new balance to my kasamba account instead of my bank account. Clearly I would not like to use your services again if I ask for a refund. And when I checked my Kasamba wallet it said I have $0.00 in funds.
So they lied about a refund, the refused a refund for the service.
I also saw an additional two charges on my bank statement from Kasamva. I have yet to speak to a person over the phone that will take this matter seriously.
Preferred solution: Full refund
User's recommendation: Do not use Kasamba.
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Hello there! Thank you for using our app and for sharing your concern.
On Kasamba, all advisor rates and special offers are fully visible.
Our platform does not allow any hidden charges or additional fees. We'd like to check and solve your request immediately, so please get in touch with us at service@kasamba.com Thank you for your patience!
I just had the same experience! I was just charged $20 more per minute than the cost advertised. I was searching to see if others had the same experience and I was right!!!