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Update by user Aug 08, 2021

Company fixed the issue and I have been provided with partial refund. Joe at the Rochester NY branch was very concerned.Happy with the conclusion. Not happy how I had to get there..

Original review posted by user Jul 06, 2021
This Dodge Van should have never left Rochester We picked up the Enterprise rental van at 7 AM for a 14 day trip out West. 1. Vehicle was not ready - 20 minutes late 2. Vehicle had the remnants of the last trip still on its windshield. 3. Interior windows were not...
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1 comment

Henry W Xcx, thank you for your review of our rental car services. We would like to look into this further.

Please email Care(At)Enterprise{Dot}com with your contact information, your reservation or rental agreement number, exact rental office location, and all the details of your experience.

Thanks. –Carol H.

#2660490 Review #2660490 is a subjective opinion of poster.
Preferred solution
50 % of rental cost returned