New Reviewer

Total Av - Got double billed for my refund

I asked for a refund and cancelled my service and was double billed instead of refunded. I have looked at the actual reviews and I know this company cannot possibly have a 4.6 out of 5. Furthermore, I am going to contact the better business bureau tomorrow and the magistrate on this company's rip off service, it may be a candidate for a class action lawsuit. Good job at that, there are enough of us with one star or fewer reviews, I was hoping there would be a no star review for you

User's recommendation: Stop pulling this *** i have actually seen the non tainted reviews and there is no way the app is a 4.6 out of five.

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1 comment
#2038237

Hello, We apologize if there has been some confusion regarding the charges to your account. If you feel you have been charged incorrectly, please email us at billing@totalav.com and we can rectify the situation.

If you have already been in contact with our Support Team, they will respond via email so please check your junkmail if a response has not been received. Kind Regards Sophie

ID
#2657825 Review #2657825 is a subjective opinion of poster.
Cons
  • Make it very difficult to contact them
  • Double billing instead of refunding
  • No technical service
Loss
$33
Preferred solution
Full refund