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Verizon Wireless - Account for jetpack

I am trying to sign in to my new orbit jetpack replacement. It tells me to put in an accoubt name but I have neither had one. I used my jetpack number and email and it will not sign me in.
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ID
#2652112 Review #2652112 is a subjective opinion of poster.
Cons
  • Vzw will not allow phone calls or chat unless using their phone
  • Poorly trained customer support
Preferred solution
Help signing in