New Reviewer

Hatfield Subaru - Sucks

Update by user Mar 04, 2018

4. my mistake.

When the wheel is bent down , it looks like a piece is missing covering up the accordian like covering. But it is not

Original review posted by user Mar 04, 2018
We lease a new Impreza 2017. Lease started 8 months ago. Hatfield Subaru Columbus Ohio Here are the issues 1. Service rarely answers and does not return phone calls. 2. Sales manager does not answer and does not return phone calls. 3. A piece of the fender lining came loose and almost got lodged in the wheel . Service said it was hit by a rock. Impossible the way the fender is constructed. Probably a screw came off. 4. A piece of the dashboard was removed by service and not replaced.Trying to find out why 5. Frost on the inside of the windshield in cold weather. Service does not know why. Probably needs a new windshield. 6. Locking system results in the alarm going off. No solution. 7. If snow and ice accumulates on car, car will not back up. 8. Mileage posted as 28 mpg per city. We were down to 18. Not sure why but now up to 23. Makes you want to not own a Subaru. Lucky we are only leasing
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ID
#1202752 Review #1202752 is a subjective opinion of poster.
Location
Dublin, Ohio
Service
Hatfield Subaru Auto Leasing
Pros
  • Supposedly a very safe car
Cons
  • Hatfield service is too busy and has lost credibility with me
  • City mpg per the sticker is a lie
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Price reduction