Junior Reviewer

Kaiser Permanente - Went to ER my 2 issues were not addressed

I am writing this complain about my visit to the ER at Kaiser Permanente at 1am on July 4th. I went there because my edema in my feet was very bad and have been having much pain in left side abdomen for almost 2 weeks. The nurse that helped me was nice her name was Rehme. But then I was assigned this doctor named Lam Grace who at first thought she was nice but really was a nice act she puts on with fake smile on. She comes in room after the nurse takes care of me asking about why I was there. So I proceed tell her about haw badly swollen my feet are from the edema and that has been getting worse. Then i told her about the pain in my abdomen that this also has been getting worse with more pain not going away. I told her about past abdomen problems a bulge near that area and had some diverticulitis also near that area over a year ago. She lift up my gown and pressed on my abdomen in a few areas and thats all she did about that. She made me take my socks off look at my feet pressed on them sto see indents ands say to elevate them which I already do daily and to wear compression stockings and thats all she did about that. Then she say well ok we will do blood work to check a few things and maybe do a scan or xray. Then she leave my room. The nurse then draws 5 viles of blood out of my arm then she leaves. The about 30 mins later this tech comes in tells me hes going to take me down for xrays of my chest. I told him the problem is not in my chest my heart is fine , the problem is here in my abdomen and I showed his the area that has pain. He said ok I will go ask them so I guess he found the doctor and she said yes go take xrays of his chest and I was confused and baffled by this. So he take me down to get 3 xrays the n brings me back and I wait for over an hour. Then the doctor comes in and tells me well your blood tests came back and everything looks good and there is no problems in your chest. I am still wondering why she keeps avoiding talking about my pain in my abdomen. Then she leaves and i wait some more. Then the nurse comes back and tells me you will be going home soon now I am really kinda getting upset because nothing really was dont about my feet or my abdomen. So I am waiting there and then another lady comes in with a EKG machine says going to take EKG readings with the wires and little things they stick on you to read electrical impulses. I said ok and thought I dont really need this either as my heart is fine. She did the test and said the Doctor will be in after a while to tell you the results. I wait some more then the doctor comes in with her fake smile on and says your EKG looks good and says the nurse will be in soon with your go home paperwork . I then said to her and touched my abdomen and asked her I say what if this area keeps hurting and gets worse, she said with fake smile you can always come back here or go see your primary doctor ! The doctor leave then 15 minutes later the nurse comes in with my paperwork says a few things. I put her on the spot and I said I am concerned and upset that the doctor avoided doing anything about my abdomen at all. I said what if I go home and something pops in there. The nurse stumbled to find any words to say I said this doctor was wrong and should have xray or CTscan my abdomen to see whats wrong in there. She leaves and I get dressed take my bags of stuff walk down the hall and check out. This doctor did not do anything about my really bad swollen feet either. Other times when I came to the ER about my bad swollen feet the would give me lasix ( water pill ) but in liquid form right through my veins which works very fast compared to taking pills and home that hardly do anything. The doctor did not offer me any relief on my feet either. So now its July 5th and and I am worse than when I went to the ER my feet are horribly swollen and painful and this pain in my side is worse than ever. I been with Kaiser Permanente since 2007 and looking back I really regret ever staying with them this long. I will say that because I decided to stay with them my health is bad and worse than its ever been. Here is my advice to anyone, dont ever use Kaiser if you have Kaiser get the *** out run as fast as you can and never look back !!!! So I wasted money for taxi can trip to and from there this night and wasted and bunch of hours waiting for them to call me into the ER then when I get in there they did little or nothing to help the 2 problems i went in there for !!!!!! Not doing anything about the issues I went there for can be putting my life at risk !!!
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1 comment
#1716520

I been to that kaiser in Panorama City too before and been treated poorly there !!! I been to other one at Woodland Hills and they are good so the problems is with whoever is hiring or running that Panorama City they are not correcting the problems there with employee attitudes towards the patients. Stay away from this location.

ID
#1578719 Review #1578719 is a subjective opinion of poster.
Service
Kaiser Permanente Emergency Service
Cons
  • Not taking care of patients correctly
Reason of review
Not getting the proper treatment in the ER
Preferred solution
do the right thing take care of patients properly
Junior Reviewer
Update by user Apr 20, 2019

I just talked to MoneyGram this time from twitter direct message . Me and this agent just kept going back and forth on the issue.

He would go away and talk to someone there then come back and tell me whats going on. The outcome now is that they refuse to re-instate my...

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ID
#1517678 Review #1517678 is a subjective opinion of poster.
Service
Moneygram Money Transfer
Pros
  • I use to like it because it was handy sending money from my home
Cons
  • This time they were not honest to me
  • I dont like their customer support
Reason of review
Poor customer service
Preferred solution
re-instate my online access and give me back the acculated points that I had acquired on your Plus program and apologize to me for making me very upset .
Junior Reviewer
Kaiser Permanente - Kaiser treats you bad !!!!!!
I will make this review of Kaiser Permanente shorter than the last. Been with Kaiser Panorama City since 2007. They were ok at first then they started to change. Its semi-ok to use kaiser for minor things but if you have more serious health issues this is not the place...
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4 comments
#1698169

https://kaiser-permanente.pissedconsumer.com/bad-really-bad-201905****30013.html that is me trying to put a lot of bad experience in a few words.

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ID
#1402376 Review #1402376 is a subjective opinion of poster.
Location
Northridge, California
Service
Kaiser Permanente Medical Care
Junior Reviewer

Resolved: UFCW Local 770 - Angry and Upset

Update by user Mar 16, 2018

This issue with Retail Clerks Union Local 770 has been resolved.

Original review posted by user Mar 04, 2018
I have been trying to get my pension from Retail Clerks Union Local 770 for many months now. Faxing papers and forms back and forth. Last week I called some supervisor there who is over my case person names Kim Boyd and he said it was in the final stage of approval. Now today I get a letter from them saying that I dont qualify for my pension that I dont meet these requirements. A. must have 10 years of benefit credit for the pension. B, must have 345 hours in covered employment in a 3 year period. C, must have worked at least 1500 hours in covered employment within a 3 year period. This is a bunch of baloney as I meet all the requirements. They just dont want to pay me my money and keep it. It is mine I worked for it and I need it. I worked at Vons from April 1969 to December 31st 1995. My union time was from April 1969 to October 1982 for approx 13.5 years. I was part time in 1969 and 1970, then from 1971 to 1982 I was full time employee so I meet all the hours required and I am vested to get my pension. They are being very dishonest and trying to keep my money. I called the case manager today and left a voicemail to Kim Boyd voicing how unhappy and upset I am about this situation. I told her to have a supervisor call me back as soon as possible that if no supervisor calls me back then I am going to sue them. I am 66 years old and its time for me to collect my pension now. I have a partial pension now from Vons which is about to start in April. I am disabled and I have many health issues now. I need to have 2 surgeries now and I was waiting until I get my pension money before I get the surgery as it will help me pay for the surgeries. Now I have to postpone my surgery because of them and this can out my life at risk not to mention all the stress that this is causing me too. So currently now I am looking online for a pension lawyer and I am sure that I will fine one very soon. I will sue them to get my pension, and for all the court costs and for affecting my health in an adverse manner. All they have to do to stop all this is pay me my pension. Do the right thing if possible if they dont pay me then they are very dishonest for sure.
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1 comment
#1646974

I hope I don't have the same thing happen to me. The retail clerks 770put me in here local 11.and possibly screwed me out of money.

Resolved
ID
#1202424 Review #1202424 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Ufcw Local 770 Retirement Plan
Cons
  • I dont like dishonest companies or businesses
Reason of review
declined to pay me my pension that is due me
Preferred solution
Pay me my pension I worked for it so therefore it is mine not yours to keep !