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Amazon Germany - Product Support and Complaint

Hi, I bought a "Melitta Optima Timer 100801 Coffee Filter Machine, Black and Stainless Steel" order number of which is "305-718****-697****". A couple of days ago it began to malfunction and I needed to get product support from and tried in vain to get support via chat option since I can't speak German. German. back back optio option is only available if you
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Amsterdam, North Holland