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New Reviewer

Cub Cadet - Customer service

Update by user Aug 03, 2021

Still no response from Cub Cadet

Update by user Jul 08, 2021

No response to date

Original review updated by user Jul 09, 2021
I purchased a new XT1 LT42 with IntelliPower model 13A6A9CSOS6 serial 1E010H40125 a feature for deck removal was QuickAttach(no tools required) This feature is not covered in the manual received with mower. I contacted technical support. Each person in technical support kept referring me on to another tech none of which could answer or provide information regarding the QuickAttach feature to remove the mowing deck. Some techs stated they never heard of the feature.

User's recommendation: technical support is a waste of time.

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ID
#2665963 Review #2665963 is a subjective opinion of poster.
Cons
  • Poor tech support
  • Tech support
Loss
$1700
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cub Cadet - No response

Tech support could not provide information and I spoke with 3 tech representatives. No response to e-mail inquiries to date.

User's recommendation: Don't waste time contacting tech support.

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ID
#2655767 Review #2655767 is a subjective opinion of poster.
Preferred solution
Information regarding mower feature (deck removal) QuickAttach (no tools required) XT1 LT42 with IntelliPower model 13A6A9CS0S6 serial 1E10H40125. The manual received with mower has no information regarding the QuickAttach feature.