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Expo Van Lines - Rude, UNPROFESSIONAL
I hired a broker that I was told and assumed they where the transport because of the luring name of Expo Van Lines. They coordinate moves (which they dont make clear) but tell you to check there reviews and the DOT # (another lying technic). I dont know its was another...
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ID
#2644360 Review #2644360 is a subjective opinion of poster.
Pros
  • Non
Cons
  • All

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American Home Relocation - Rude, UNPROFESSIONAL!

I hired a broker that I was told and assumed they where the transport because of the luring name of Expo Van Lines. They coordinate moves (which they dont make clear) but tell you to check there reviews and the DOT # (another lying technic). I dont know its was another moving company until they arrived at my house loaded my things packed the truck and came with a invoice with a additional charge of $700 because I was quoted on Pounds vs cubic feet. I then called Expo Van Lines and asked how when they quoted and guaranteed me up to a certain pounds. This is when I found out they was a broker. The mover agreed to waive it for a $100 tip. I just couldnt turn back. My things was loaded on the truck and I was ready for my move. My things was supposed to be delivered May 27th. I contacted American Home Relocation on the status on my delivery because remember Expo Van Lines asked me what day I wanted it delivered. Now I find out that this was a EXPECTANT delivery date and they have legally 21 BUSINESS days to deliver your items before they start refunding $9.99 a day. Idgaf about the money! I paid to get my things delivered. Fast forward.. FRIDAY was the LEGALLY 21 business day. I STILL havent received my things nor a call from this moving company. All calls has been initiated by me. Ive called these people every week to get a update being when I called May 27th she told me it shouldnt take the 21 days. The only information they provide me with is.. its on its way maam. No information on who the driver is nothing. My hands are tied. I just dont know what to do at this point. I just want my things Update 06/29 I just received my things 06/28 at 6am Monday questioning when my items would be delivered. I received a call from the driver at 10:30 am today instructing he will be here at 2:30pm (no heads up) you are on there time. If you wait you have to pay for the driver to wait or lord if you needed to give your job notice you would be fired. I received a call at 5:30 pm from Tara a cs rep saying she was following up on the email received yesterday. I told her my things was delivered and she sounded surprised and said your things was delivered today? I asked did she know? She then in return tried to clean it up as if she knew. I thing asked regarding the contract stating she was calling in regards to the email sent yesterday morning. I asked about the refund but she continued to state thats why she was calling. She then told me Im not going to get snappy with her because I am no longer a customer! Ha.. when was I EVER tested like one! SAVE YOURSELF THE HEADACHE AND STRESS! Dont say you was not warned!! Read more at: https://www.mymovingreviews.com/write-a-review/step-1
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ID
#2644356 Review #2644356 is a subjective opinion of poster.
Cons
  • Customer service
  • Strong armed for more money
  • Thieves and liars
Preferred solution
Full refund