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Ruined Shoes by Jack Brown Cleaners and Shoe Repair in Leander, TX

Jack Brown Cleaners, Leander, TX I left a pair of Vionic sandals to be fixed. There was a tear in one of the straps. I left detailed instructions. The girl at the counter did not write what was wrong. So instead of the shoe repair guy calling and finding out what needed to be done, he replaced the buckles on both shoes, which were not broken at all, with buckles that did not match what was on the shoes. The buckles he installed were dark brown. The buckles on the shoes were beige. When I asked them to put back the buckles were on the shoes originally, they refused. If I would agree to live with the new color buckles, they do not fit the straps so I cannot even put the shoes on.. It is impossible to open or close the buckle. The material they replaced was too thick. I have been trying to work with them but to no avail. The manager said she put in a complaint and I filled out a form for the replacement my shoes. I have not heard back anything. This is my last attempt to get this resolved without taking you to small claims court. I will win, and when I do you will not only have to pay for the replacement of my shoes, but you will lose time from away from your business and you will need to pay court costs on top of that. I hope we can settle this unfortunate situation. If this is not resolved to my satisfaction by July 15th, I will file the court papers. Do the right thing and make this go away. Sincerely, Gail Dupuy 504-756-**** gaildupuy@***.com This is my last attempt to rectify this matter without going to small claims court. store hey s

User's recommendation: Do Not Do Business with Jack Brown Cleaners and Shoe Repair in Leander, TX.

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ID
#2642181 Review #2642181 is a subjective opinion of poster.
Location
Leander, Texas
Loss
$166
Preferred solution
Vionic Sandels Replaced