Joan J Bqd

Pc Richard And Son - Rude customer service

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I was expecting the repair man. Saw an email that Parts needed to be ordered the female in refrig dept. was rude and nasty. Claims I hung up on manager. Wouldnt give reason why repair was cancelled. She shouldnt be working with people.
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Cons:
  • Service department is horrible
  • Service female in refrig repair department needs transfer

Preferred solution: The person I spoke to should be moved to a different department not dealing directly with people. She needs classes on how to speak to people.

User's recommendation: If you get a female in refrig repairs hang up. A very nice man on Saturday helped me

1 comment
Representative

Hello Joan, I would like to apologize for the inconvenience this caused. Please send us an email to customerservice@pcrichard.com with the invoice number of the purchase and your contact information, so we can look into this further.