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Etsy - To find out how much longer I have to wait to use the account/app for sales

I am a seller. They asked me to update my identification. Because I am 17 years old I was told to change the information on my Etsy account and to have an adult to take over. I did everything they told me to do. I emailed them back for follow ups twice and I have not received any response . I have many people who have ordered from my shop and I am unable to open my account because it is currently suspended. I dont know what else to do. When I tried to call it took me to this screen that I am using now to explain my situation.
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#2632353 Review #2632353 is a subjective opinion of poster.
  • There is no customer service number
Preferred solution
To have an answer about my account. It is suspended. I have customer waiting for me and I can’t deliver their items or refund their money.