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Ashley Furniture - Postponed delivery

Update by user Jul 29, 2021

Cancelled order

Original review posted by user Jun 29, 2021
So, we purchase a bedroom set and coffee table on 06/20/2021. We were told our furniture will be delivered on June 27th. SALES person checked availability and confirmed that everything will be available except on the chest- which was fine with us. I got a phone call on 06/22/2021 informing me that furniture will be rescheduled for 07/02/2021. I said okay. They called yesterday, now is July 5th.

User's recommendation: Make sure they really know if the item is in stock or not.

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ID
#2643950 Review #2643950 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer
Update by user Jul 21, 2021

Apology and discount on new bedroom set..

Update by user Jul 21, 2021

Store manager called me personally. He apologized and offered friends and family credit.

End up getting new set of furniture from them. New drivers were very nice and helpful.

Original review posted by user Jun 21, 2021
Order $4600 bedroom set. The day of delivery driver came up to the door- refused to wear mask,...
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2 comments
#2027417

Hello, I'm sorry about the issue with your order. I would be happy to follow up on your complaint with our management to have them review your concerns but would need more information to do so.

Can you provide the name and phone number on the order, or even the order number or account number itself? Anything you can provide will help.

Please send me an email to my email address listed below. RC Willey Corporate Offices complaints@rcwilley.com

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Resolved
ID
#2625170 Review #2625170 is a subjective opinion of poster.
Location
Sacramento, California
Cons
  • Particular delivery person
  • Rude deliverers
  • Unethical service
Preferred solution
Let the company propose a solution