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EasyTech Alternative

Crayons and computers don't go well together. This is a lesson I learned when my 5 year old decided to decorate my computer. He had stuffed a couple into the case and caused it to stop working all together. Hoping that it wasn't a complete wash I called Easy Tech at Staples. They instructed me to bring it in and they would diagnose the problem. After a couple of days they recommended that I replace the computer. The representative then showed me some computers that they had "On Sale". Unfortunately I couldn't afford the several hundreds of dollars to purchase a new computer and went home disappointed after paying $70 for diagnosis and still had a computer in a crayon induced coma. A couple of months later a friend suggested I call a company that bailed her out of a bad computer crash. She gave me their business card that morning and by 3 that afternoon my computer was back up and running again. All those pictures I thought I had lost of my baby boy were still there! All of files, my music and my personal tax documents from the previous years were there. I am actually typing this review on the same computer. I am so glad I didn't just junk this one and purchase a new PC. Secure Remote Support charged me $79.99 to diagnose and repair when Easy tech would have had me buy a new computer from them for hundreds of dollars more. I recommend secureremotesupport.com to anyone who may be watching the budget and need help ASAP. They've happily got my business.
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5 comments
#173306

Wow, just because the tech at that store didn't try harder, that doesn't mean that there aren't good techs out there. EasyTech @ Staples is my bread and butter and I have a large customer base because of my honesty.

Don't judge an entire company based on an experience you had with an individual. Remote services are good, but face-to-face is better. A few mins talking to a tech should be enough for anyone to feel if they're talking to someone who wants to help or someone who's just interested in making money. If I had been the tech working on your computer I would've given you many options, not just one, and one of the first things I would've told you was "Shall we see if your data is still intact?".

@Kathryn: I let all my customers know what a free tune-up can and cannot do for them.

But I will never "push" or "upsell" things if all they want is a tune-up. But when they want some advice, I give it to them.

#135593

Remote support companies can't possibly tell you everything. Example: that you have motherboard damage if the computer is still functional.

And yes, you can have damage to the motherboard that will slow down a computer. Bulging or leaking capacitors can cause this problem, but no remote technician is going to be able to see that, no matter how good they are.

#130240

I dont think its a scam at all, I've been to Staples before for their free PC tune up and was upsold on stuff I did not need or want. There is nothing wrong with recommending another company that may provide better service than the other. I prefer it that way, makes deciding a little bit easier.

#128093

You see this scam everywhere on-line, dishing staples or bestbuy and recommending some *** on-line service, be careful and stay away from this scam!

#125510

I used techdepot a couple of weeks ago, their running a scam over there, plain and simple. Hard to find a company you can trust.

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ID
#175393 Review #175393 is a subjective opinion of poster.
Location
Livingston, New Jersey
Loss
$200