Pasquale Avk
map-marker Arlington, Texas

Clay Cooley Mitsubishi - WORST CUSTOMER SERVICE EVER!

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My husband and I went to the clay Cooley Mitsubishi in Arlington to see about trading in our car we purchased from them over a year ago. We were assisted by a representative, she was nice. However, when she told us we weren’t able to trade in our car because it was through the in house program, we told her we were told by multiple clay Cooley reps that were able to trade in within 12-15 months of having the vehicle if we made our payments. She told us she will talk to her boss and have him speak to us. So as I waited with my two children, my husband stepped outside to take a phone call. Five minutes passed and her boss storms out of the office yelling in front of everyone in the building saying “if they don’t have $6,000-$7,000 they can’t trade in nothing!” And he stormed into another room and never acknowledged us at all.
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Reason of review:
Order processing issue