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We have been trying to refinance for months and we kept getting conflicting information about what FG needed from us to process our application - we went through the whole thing twice. I posted a BBB complaint and got a number to call which was just a generic CS...
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2 comments
#2025844

I have reached out in the past, it did no good. if FS tells me to call person X and he does not call me back, then what's the point! it just shows FS has no respect or concern for it's costumers.

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ID
#2622062 Review #2622062 is a subjective opinion of poster.
Service
Flagstar Bank Mortgage Modification
Cons
  • Uneducated and condescending customer service
  • Uneducated customer service
  • Terrible mortgage lender
Preferred solution
Deliver product or service ordered