Shenika S

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American Freight Furniture - The manger Mark fixed the problem

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I received a call from the Store Manager Mark and reinsured me that my furniture is on the way. Now I'm very happy . Thanks Mark for looking out for me. You turned a bad experience into a good one.
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Pros:
  • Furniture
  • Idea of a warranty
Resolved
Shenika S

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Resolved: American Freight Furniture - Have not recieved my delivery and it's been two months

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American Freight Furniture - Have not recieved my delivery and it's been two months
Updated by user Jun 22, 2021

Company fixed the issue and I have been provided with apology. Mark reinsured me that my furniture is on the way. So now I'm very happy.

Original review Jun 18, 2021
I went to American freight on april 13 of this year. And I fanince so furniture threw them and I was told the furniture will be her in 2weeks are a month at first. Then after the month was up and keep calling. Then I was told was it will take 60 days and by then then finance company had started taking the money from my account. So I went up there and spoke with the sales guy and he called them in front of me. And they fixed the issue. Then the next week I get a call saying that someone sent them a email saying that I requested to cancel my order. I never gave promising to anyone to do so.. I had take another day off to come do it all over. This is my very first time shopping here. I just moved to Florida from Georgia. I called the DM and still haven't heard anything from him. It's like no one cares about the customer just money not fair at all.
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Pros:
  • Price
Cons:
  • Poor service and not enough communication between employees
  • Dishonest & greedy corporate practices

Preferred solution: Apology