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Junior Reviewer

MSI - Customer Service/Warranty

I built my own gaming PC and built it around the graphics card, which is also the most expensive component. Once I received the 1080TI I immediately registered for the warranty coverage. I was gaming one day and it just stopped working. I then requested a RMA for it to be repaired. I seen a disclaimer about not receiving a reply or call back from their customer support and it stated that if I did not receive a reply to keep sending emails until I did. I sent 3 emails over the course of 3-4 months awaiting a reply. reply. My warranty is now out and I finally receive a call back telling me there's nothing I can do about getting it repaired or replaced. year the 900$ paid for
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ID
#2616760 Review #2616760 is a subjective opinion of poster.
Loss
$900
Preferred solution
Deliver product or service ordered

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Junior Reviewer
Explore video interviews
Update by user Jul 20, 2021

Also was referred to as a person wishing I could be a veteran, referred to an EPTS discharge I was ashamed of in the past, under honorable conditions. I don't get upset by it anymore because I made it farther than most people making it a joke, I knew 1 employee...

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Featured
ID
#2616658 Review #2616658 is a subjective opinion of poster.
Pros
  • I thought i was getting a good deal
Cons
  • I hate customer sevice
  • Nothing about visiting this store i we felt like a victim
Loss
$4000
Preferred solution
Let the company propose a solution

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Verified Reviewer
Junior Reviewer

Facebook - Account Disabled after marketplace post

Facebook - Account Disabled after marketplace post
After posting an item on marketplace, my account was disabled and I was instructed to verify my identity with live video, I was also informed that I violated community standards. To my knowledge I didn't violate any rules. Attached is a photo of the item I posted.
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ID
#2616585 Review #2616585 is a subjective opinion of poster.
Preferred solution
Account for marketplace reopened, explanation of alleged violation.