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TOSOT Direct - Stopped communicating, left me with a defective mini split heater in winter

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TOSOT Direct - Stopped communicating, left me with a defective mini split heater in winter
Updated by user Sep 27, 2023

So, it should be noted, my experiance was with tosot-direct.com, many of the recent reviews are dealing with tosotdirect.com, different company, that only recently started selling Tosot products. Just a heads up.

Original review Jun 16, 2021
Bought a system that failed after install. Fixed it and it failed again. cost me $580 to fix the first time, and the second failure was in the same pipe. Defective materials. was told by their supplier they would now replace the unit. just wait till we get more in. that was in November. they ghosted me. i had to rig up alternate heat for the winter. Finally, got another dealer to help me out, but i only got 300 back for the first repair.
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Loss:
$5000
Pros:
  • Good price
Cons:
  • Communication

Preferred solution: reimbursement for repair, and swap out of defective unit.

User's recommendation: talk to Don at gree sales in chicago, after lee and kwassi ghosted me, i can't recommend them