Sahara Bru
map-marker Athens, Georgia

ASHLEY FURNITURE= TERRIBLE FURNITURE AND TERRIBLE CUSTOMER SERVICE

I was a happy customer until my latest purchase of a Allison Hall bedroom set. We purchased the matching Armoire and the first one was USED and bought at NEW FURNITURE PRICE so that one went back, they have delivered 3 more since then and all are JUNK!!!! I now have a broken Armoire in my bedroom waiting to hear from Ashley to schedule another delivery of more JUNK. I called them to see when another piece was going to be delivered. The lady i spoke with was like we can come Tuesday, i explained to her this was the 4th piece and i worked during the week and could only do a Saturday delivery so now i have to wait another week. When u tell them the complaints its like they know they sell JUNK FURNITURE AT EXPENSIVE PRICES. I am very disappointed with the quality since 4 Armoire's that were brought for delivery were JUNK. I could have went to Big Lots and got the same quality of furniture and saved ALOT, sad to say but probably better quality!!! ASHLEY FURNITURE ***!!!
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Loss:
$900
3 comments
Guest

Tammy i have contacted several people in reference to this matter and everyone has the same attitude at your company,NOONE CARES!!!! but i will eventually get a decent looking armoire and chalk it up, but you better belive my husband and I both have jobs were we interact with ALOT of people on a daily basis and when furniture is mention WE ARE THE FIRST ONES TO ADD OUR COMMENTS ON WHERE NOT TO GO!!!! and to guy 900.00 for a Armoire to me and alot of other hardworking americans is ALOT OF MONEY,and I am not a *** i do know how expensive Armoires can get!!!!!!

Guest

Apparently the store you went to are idiots if they are delivering the pieces to you in bad shape. The stuff should be looked at before it even gets into your home.

It should never have been delivered to you in the first place.

The prices for Ashley furniture have never been "expensive" So if you think paying $799 or somewhere in that price range is too expensive, go look at other stores and you will see how much these armoires can really be priced at. Ashley Furniture is PROMOTIONAL FURNITURE!!!!!

Guest

The HomeStores and authorized dealers that sell Ashley Furniture are independently owned and operated. We request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@***.com

Fax: 1-60*-***-****

Phone: 1-80*-***-****, ext. 5013

Mail: Ashley Furniture Industries, Inc.

Attn: Consumer Affairs

One Ashley Way

Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!

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