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Etsy - Order not arrived

Etsy - Order not arrived
I've had a problem with ordering something on Etsy it has been over a month since I placed my order I placed this order on May the 21st, and I am still yet to receive it. I have messaged them numerous of times asking about my parcel, and she kept apologizing saying that she was having a baby, and then she said 3 times that the item was sent out it was supposed to arrive on the 28th of may but hasn't yet And I found the tracking number and searched it on Royal Mail, and it said it was invalid the woman since then has said that she has given me a refund and my item should be arriving, but I am still yet to receive both the refund and the parcel
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ID
#2632507 Review #2632507 is a subjective opinion of poster.
Location
Salford, England