Franklin241989

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

USAA - Terrible Terrible customer service, online support and phone system

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I called to get GOLF CART Insurance. Your *** phone tree kept running in loops.

I finally talk to agent, She said my account is locked. She cannot unlock it. I asked to talk to a supervisor. After 10 minutes of waiting, she hangs up. Mind you i have been on the phone for 30 minutes. So i call back to Yawovi, who can't speak english well and cannot understand me. He tells me since my account is locked i cannot talk to a supervisor. How am i supposed to get customer service from your company? Your people can't fix it, and can't transfer me. SO i am s%%t out of luck. Pathetic.

SO i try the chat, which doesn't work at all, it brings up different websites to sell your crap instead of answering a question.

I am unsure that a business that run their support chain this poorly deserves my business or my time. I have probably been a USAA member for 20 years. I have never seen such disregard for the customer as USAA has displayed to me today.

I just wanted a quote for golf cart insurance.

I will definitely be expressing my displeasure with this company on other site. That is what i do for a living.

Amazing you acknowledge the PISSED consumer. "I have read and agree to the Pissed Consumer Terms of Service"

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Loss:
$180

Preferred solution: Let the company propose a solution

User's recommendation: Terrible customer service. Prices competitive

Franklin241989

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hanover, Indiana

USAA - Bad phone service bad chat service bad customer service

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Phone tree runs in loops, the person who answered could not unlock account and would not transfer me to someone to let me in. The online chat was websites, no one would answer any question I had. Very poor customer service.
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User's recommendation: If you have a ton of patience you might get customer service after hours of waiting