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BlueParrot - Loose part

The wand works its way loose as u use it . The screw backs off and let's it become floppy. They said they will send me a new one !
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ID
#2611906 Review #2611906 is a subjective opinion of poster.
Product
Blueparrot B350-Xt Headset
Pros
  • Great noise cancelling
Cons
  • Wand gets floppy
Preferred solution
Let the company propose a solution