Canel T
Profile Info
Verified Reviewer
New Reviewer
This reviewer has provided their contact information.
Company representatives can access it by applying for one of the business plans.
Learn more โบ
Canel T
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExpedia - Fraudulent Ticket Sales
I booked a business class booking in one of your packages and selected seats in the business class cabin. When I checked my confirmation it said first class but had no seats. I waited hours on the phone. The person I spoke to at Expedia told me my confirmation said first class. To confirm I checked on delta. My delta ticket said premium economy. After hours on the phone, the Expedia agent noted that I am confirmed for first class tickets. I explained that is not reflected on the airlines website. The Expedia agent then called delta and confirmed that I had incorrectly been given a premium economy ticket due to a website error on Expedias part and it cannot be resolved for five business days. My trip is in 9 days. I need to book accommodations and find a new ticket through a new company if this cannot be resolved. 5 business days falls two days before my trip. To add insult to injury, the people meant to take care of the issue are I reachable via phone or email. This is the worst customer service experience. My trip might have to be entirely canceled.
Loss:
$3
Cons:
- System booked ticket horrible nightmare scammed
- Any part of this experience
- Unethical
Preferred solution: Deliver product or service ordered
User's recommendation: Donโt be lured by the bait and switch
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.