Nicholaus Tvi

Massage Envy - Dissatisfied

I have 15 prepaid massages and am canceling membership because Im moving out of the country. They wont let me get gift cards or transfer massages to anyone. Basically, Im out over $700.
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Loss:
$700
Pros:
  • Staff and therapists are usually great
Cons:
  • Mis information provided pertaining to transfer of hours

Preferred solution: Transfer prepaid massages to gift cards or transfer to friends.