Kerri M Khe
Ulta - Lost package
I ordered a new flat iron in early May. For some reason, my order was delivered to an old address even though I had changed my address and have received multiple orders at my current address. After the package did not arrive on the day it showed to be delivered, I contacted Ulta with no results. When I checked my account, I noticed that my address had reverted back to my previous address, so I changed it once again. Now, I have no flat iron and owe almost $100 on my Ulta card for a product I do not have. I have also contacted the person who now lives in my old house.
User's recommendation: Don’t expect a delivery issue to be fixed.
- Poor customer service
Deliver product or service ordered
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