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Etsy - I never received my items and you said you were giving me a refund I never got a refund either

I never received my items and you said you would give me a refund and I still never received my refund in the past I never had trouble with you I ordered stuff from you never had this problem before
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ID
#2621523 Review #2621523 is a subjective opinion of poster.
Location
Queens, New York