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Etsy - My case 101860****796

my orders of Mediterranean palm tree and the the two yucca tree have not been sent. I sent pictures of what I was sent to Etsy and what should have been sent to me. Yes, I have contacted the seller multiple times and they don't refund me or send the items. I requested for the case to be reopen sending the photos and explanation yesterday. did not receive any answer. I need refund I am about to put a review on Etsy and on the seller and it will be ugly if I don't get my refund or the trees .The items are $124.98 pre tax.
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ID
#2600550 Review #2600550 is a subjective opinion of poster.
Product
Etsy Website
Cons
  • You dont get the item when it say when yiu will get
  • Cant speak to a live person no help
  • Service sucks
Loss
$125
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Etsy - I did not receive the items I paid for

I purchased almost $700 worth of trees and bushes from Etsy and only received a few small bushes. I contacted the seller /Etsy and sent the photos of what I received, Etsy refused to refund me or send me the items. The e-mailing went on for a long time since they don't have a phone number you can reach them. Their dispute process is extremely difficult. They still owe me hundreds of dollars.

User's recommendation: if you don't want to return or afraid you may not get your items, stay away from Etsy.

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ID
#2600548 Review #2600548 is a subjective opinion of poster.
Location
Frisco, Texas