Jason S Yql

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Direct Express - Because your employees do not do their job

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Direct Express - Because your employees do not do their job

I transfer $2,000 into the wrong account 5 minutes after that I called and told you guys that that was the wrong account number nobody has lifted a finger to help me I've asked for supervisors to call me back I've asked for everybody to call me back I filed a police report I called several companies to file complaints against y'all and nobody wants to receive to call them back so I've lost my children I've lost my home fixing to lose my car and now I am to the point to where I'm fixing to be completely homeless and just not have anything I'll have left is my service dog so I need somebody to call me please 405-534-**** because this $2,000 was in the wrong count you guys kept telling me to call the bank that the funds went into and they've written letters to the bank saying that they cannot help me because my name is on the account so I need somebody to call me please because I cannot deal with this anymore I need somebody to call me back today thank you so pop

View full review
Loss:
$2000
Cons:
  • Wpnt answer phone when needed
  • Very difficult to contact
  • Management

Preferred solution: Full refund

User's recommendation: I would tell them to go somewhere else I would tell them not to even think about using y'all because y'all's customer service are the most most asinine people ever met in my life they do nothing nothing to help anybody all they're worried about is transferring money or transferring people the other customer service representatives p