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I heard back from them and they apparently had not read the material I had sent. They referred me to a bunch of useless articles instead of dealing with the problem and refunding my money. In the hopes that you will send this on to them I repeat it here and attach...
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Hi STEPHEN F, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

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#2614081 Review #2614081 is a subjective opinion of poster.
Preferred solution
A refund of what was debited to my checking account and an apology to the recipient of the product wince she had to pay for it COD.