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Apple - I never get the call answered yet

I have difficulty to upgrade my wechat to mechat current version. My current version is 6.5.5, lots attempts all failed. I have been tossed around Apple ID and passwords, never works.please help , thank you
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ID
#2592616 Review #2592616 is a subjective opinion of poster.
Location
Springfield, Virginia
Preferred solution
Help me to upgrade the current version of wechat