Profile Info
Eastern Motors - Disgruntled
- Irresponsible
Preferred solution: Let the company propose a solution
Enterprise Rent A Car - False Damage Reports Against Consumers
Well I'll add my complaint to the bunch. Been using Enterprise for years.
Who knew they conducted such poor business. I rented a car in Annandale, VA but returned it to a different location in Temple Hills, MD. I just dropped off the keys like I usually do and have never had an issue with trusting the Enterprise staff. This time they charge me with damaging the car.
I was not notified, sent pictures, or given the opportunity to rebut the claim. Let me say emphatically that there was no damage. If there was damage (other than what was reported when I picked up the car) it was done by Enterprise and they are putting it off on me, which is despicable. I left a deposit because I used my debit card and they kept my deposit $168.40, but I was lied to by staff and told I was getting my deposit back.
I just received a request in the mail from Enterprise requesting my insurance information for the claim in which they will try and charge me who knows what. I have been reading online about Enterprise doing this to people. What a scam. I am submitting as many reviews/complaints as I can.
Again, I want to see the proof of this damage and have asked but yet to see pictures. I've done business with Enterprise for years, never an issue.
- False damage report
Preferred solution: Full refund
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Nothing you can do if you are not accepting any responsibility for what I am being charged to the damaged rental that I left in your care to return.
We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously.
We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward.
We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151