Jongsoo K

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Hotwire Communications - Really Bad service and disconnected wrong place

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There are another huge complaint now. I cancelled my main bed room cable box and tried to return the cable box but whole day your service man did not showed up and screwed one of my vacation day. So I changed my mind to return cable box by myself so asked UPS return label. Now I have found that you have disconnected my living room as well. I have two boxes so I tried to return main bed room cable box but you disconnect whole my unit. I cannot watch my Living room TV at all. What a service this. I really wonder what kind of service you do now? B.rgds. Jongsoo Kim
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Cons:
  • Xxxxx

Preferred solution: Let the company propose a solution

Jongsoo K

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Hotwire Communications - Report bad service

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Made appointment show 10-12PM but not showed up and changed to 1PM. Did not show up until 2:30PM. Checked office again and changed to 2-6 PM. I have ruined whole for waiting. When I called office, they have my very old tel number and wrong email address. Such a real bad service and irresponsible and ruined whole day without any notice until
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Cons:
  • Xxxxxx

Preferred solution: Apology