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Claudia property management from Emeralpoint apartments has been lying to residence overcharging them on their water bill for 10 months. Theyve been shutting off the water.

She sent an email out stating that the city shut off the water on September 4 at 11:36 am due to a meter replacement. I contacted the city and spoke with Greg and I also have the voice recording where Greg stated that the city of Virginia Beach utility has nothing to do with Emeralpoint community. so again they have been lying Claudia they have been overcharging people on their water bill contact the health department if your water smells bad and they have been doing this for years. The city of Virginia Beach utility company has nothing to do with the water meters or anything the community apartment complex hires their own maintenance for that so they can go in and check your water bill up and everything else it has been confirmed.

I have an audio and Im gonna try to share it.

It may let me in may not contact the health department contact DPOR if youre feeling sick. When you start mess, you get mess

Dirty old maintenance man the same one that went to my daughters apartment on the 16and 18 of September and took his coat off and sat at her kitchen table he came to my townhome at 10:58 and didnt knock and say maintenance and that he wanted to do the repair instead he left came back multiple times then when he realized that I wasnt home because he no longer heard the television several hours later he used his key to get in and the alarm went off not one time did he call thats he been doing stuff like this he think hes privileged he rather talk to my ring camera then talk to me when he came at 10:58 and he was at my front door. He could hear my television because it was loud enough for him to hear it so he knew I was home then and my black truck was outside and they probably know about me in the rental office because I raised *** about them guys doing the lawns but these maintenance man aint just started.

Theyve been doing this at Emeralpoint. They just got the right person. I will not be renewing another lease with them absolutely not.

This is the same maintenance guy that came to my daughters house and took his coat off and said that her kitchen table now how unprofessional was that he better be glad it wasnt me young people beware of this man all women he seem like he like the case out your house and come when youre not there as well as come when you are there he probably have the keys to the apartment all along. I stand on every word I say.

Been with them for 19 years and them foreigners are the worse and they will cheat you in a heart beat people are so disgusting then I pay and my bill is 50.00 a month for internet and you raise it to 85.00 a month really I dont think so them reps dont or they act like they dont understand English at all they thought I was going gave them my card number first I paid on the 19 of September they need to go back to there. Own country they are trouble the ones who dont understand and you cant understand them thats why DMV is under fire having license and they cant read they are under fire tried out fios for 7 days reinstated with cox 7 days later paid and did this over phone with a American lady with no problem she took my payment these non understanding foreigners need to go back and thats why cox probably know they will cheat 7 days and cox was always going out when it rained my apartment is hooked up for cox and fios the apartment complex *** emeral point have contracts sad you have to cheat and they dont understand when you do debit it comes right out not going go back and forth at all

I had to inquire about my lease they like to do everything on the portal. They dont like to answer the phone.

They dont like to answer no questions if possible they like to do what they wanna do she gonna change my rent in the middle of the year, I did move in here on October 1 one person said one thing and the other person said the other and when I question her about the Dawn lie she want to get slick. I didnt say no racial slur I said African-American women are the worst to do business with some of them. Are they lie? Why would you hide the base rent in the pro ready rent until after I signed the lease?

Because thats what they used to do thats probably what they do to these young girls that live out here and have these children and then they wanna try to threaten them or bully him while you got the right Sister because I shouldve reported them to Call and compliance when they rented my daughter an apartment that wasnt even ready and she was pregnant and had two children. I shouldve reported them to code compliance stand. Claudia is her name. Shes one of the property managers and I let her know shell have to worry about me renewing the lease because I wouldnt go renew another lease with them after this lease up that I just signed you dont threaten me and you dont bully me and Im not scared of Them.

If this aint the only place that can be rented either the Maintenance people like to come in your house when they want to they rig stuff up and the maintenance people probably aint even license and a lot of people out here probably on section 8 and I told Claudia that I was gonna put it on social media. I called the lady right after I signed my lease and asked her a question and she reassured me that it wouldnt start till November 1, but Miss Claudia gonna send me a text message that my base rate went from $$1210-$900 and prorated rent was 345 they think people stupid take a look at the lease and then she said were not gonna tolerate no profanity I told her if I was using a profanity she would know it because she beat them put me out for 12 months from October 24, 2024 till October 24, 2025 my rent was $1262 then I just signed the lease for $1383 and once that leases that they can have their keys dont nobody threaten me and dont nobody bully me and Im not kissing nobody hindquarters your step outside and you step in the *** peoples dog dont be on the leash they got a line service that comes and cut your grass disrespect your vehicle. Its not worth it. I live down here 13 years ago.

They just as bad then as they are now, I take that back back then there was a big rip off specially with your lighting gas and water every other day they sending you a text message talking about they gonna cut out the cut off the water for repairs. They can take this townhouse and do the most with it. I pay $1880 thats the cashiers check they required they checked my credit and they sent me the paperwork and when I went to tap on the residence that I was renting, it said congratulations you dont have to pay no deposit. Just use your Meijer credit card to pay $214.

If you damage anything then youll have to pay so I know Allabout property managers I dont know scare me what they like to do is what they wanna do and try to put stuff on your credit report so young people if your apartment aint up to what you should be contact: compliance so for 10/1/2025 she wanted me to pay 900 base rent 345.00 pluse 50.00 for my washer dyer it came out to be 1294.94 the 32 wasnt the issue it was the fact that she did this after I agreed to renew and after I signed my lease instead of communicating I actually moved in a week early. I paid $345 to move in a week early on top of my rent and deposit and this chick thinks she dealing with some young girl they need to be audited them young girls need to report them to the cold and compliance they need to report them to housing and everywhere. And thats what I recommend. I highly recommend that and dont be scared of them but one thing for certain two things for sure they will no longer get my business after my lease app.

I will not be renewing another lease at all. Somebody always trying to scam somebody or take advantage of somebody or be dishonest And she thinks she cant cause she work in the leasing office well I got news for you cause you reap what you sow she represent the company

We ordered appetizers. I ordered spinach dip my friend ordered stuffed mushrooms instead of stuffed mushrooms.

They brought him shrimp and they didnt take the shrimp off my bill when I brought it to his attention he told me he wanted to charge my card again. I told him he wasnt swiping my card again. He had already went through so racist nasty. Karen came over to the table.

she made a big old ugly scene they can pull the camera. My friend was trying to get her attention and he accidentally touched her arm and she started yelling. dont touch me. Dont touch me.

I proceeded to get up gather my stuff because I had already paid my bill. I got up politely and told racist Karen to tell it to corporate office and I proceeded to get my vehicle. to help my friend get in the car we had came from church and I was not about to go that low to go back-and-forth with no devil your waiter wasnt paying attention. He had him enough time to get my receipt right and he neglected to do that and thought he was gonna do what he wanted to do.

I had already paid the $89.16 but I noticed that he didnt take off the $13 and change for the shrimp and he also had the stuffed mushrooms on there which I paid for as well. he ordered a 9 ounce steak and they brought him a six so my friend mentioned it to him. How are you gonna get mad? The young man gonna say well the 9 ounce steak is $30.99 well we know that thats what we ordered nowadays you cant trust nobody with your credit card because people do what they wanna do if you cant handle multiple tables then maybe that job is not for you.

We ate our appetizers first we ate a salad second and then I made dish came out mind you we go to Longhorn steakhouse on a regular basis especially after church service my friend always get the filet mignon and I always get the lemon garlic chicken and if they pull receipts, they would know that if you wanna get technical about it that racist Karen got up and just made a scene. I wasnt gonna go back-and-forth with her at all. I told her to tell her to corporate office and I wrote it up on the Better Business Bureau and she better. Hope I dont put her on TikTok.

These young people dont listen and when they make a mistake, they wanna make it seem like its you you asked me what was I having? I said the limit garlic chicken, 6 ounce loaded, baked potato butter, sour cream, and my appetizer with the spinach dip he got the filet mignon medium rare 9 ounce and he got the mushrooms and we both got sweet tea so we know what we ordered. You just dont know what you put in and I did tipping and after he wanted to be rude and after racist, Karen came over. I put a line through that tip and I put error, you dont get no tip cause in the first place you didnt earn it.

You have served this you got our order is wrong and you thought you was gonna get away with keeping that shrimp on there that we didnt order nor did we eat and if they dont correct it Im gonna call my bank and Im going to dispute what I paid for that shrimp since racist Karen wanted to act racist. My friend wanted to get her attention and mention to her that he didnt order the shrimp she gonna start making the scene talking about dont touch me. Dont touch me. Never mind you Longhorn was crowded, but I wasnt gonna go back-and-forth with her.

I wasnt going down to her level because it was too low for me to go, and I didnt go down there again. I had already paid for my meal When I looked at the ticket and I saw. That the shrimp was still on there he didnt correct the steak the steak we got was $30.99. He left on there $25 for the 6 ounce and they had way enough time to correct that we was in there for a minute before we even ordered our main course, but what I dont do is racist people when you need to school your staff about the service that they gonna get on a Sunday cause its gonna be busy and we are regular customers and if they were to pull receipts they will see it she gonna come to the table racist Karen and say how can I help you?

I looked at her and said what do you mean how can you help me? You already know what the problem is when you came to the table you came wrong. I had to ask the young man for a to go container so I can take my appetizer in Whitby. I had to ask him for a cup so I can take my tea with me because I was full.

I paid for it. I wanted to take it with me. Im talking about the service that he gave was poor and she was wrong and I was not going back-and-forth with her at all, but I promise you they gonna refund my little $13 and I took the tip that I gave him. I took it back.

He gets nothing you wanna act like a simpleton that Im gonna treat you like one you dont overcharge somebodys credit card first of all you shouldve got the receipt right before you gave it to me. How about that? It was his job to correct that receipt.

It wasnt about the price. It was the Principal.

I had sent legal paperwork to this company because they are the registered agent the courts had the deputy or police serve them I filled out the paper work as instructed and paid and the business that I am sueing there address is in the registered agents profile as well as both addresses they didnt think I was going follow through the registered agent sent me a letter saying that they had nothing to do with it well well first of all slowness on CSC you are the company that gets Rick Hendricks legal paperwork work thats what I say people think they can do what they want so you dont want the judge to here the case to bad the financial manager of the dealership is very crucial to the dealership he plays a key role unfortunately he scanned the wrong lady and now its time to face me in civil court CSC going say they had nothing to do with it dum why would you you didnt sell me a new truck the dealer you work for did so have a seat and why would I pay a attorney 5000 pluse 400 a hour when I can file a civil suite my self and did tell your clients the people you work for CDC to stop hiring people that scamming people over charging people and a few other things at a dealership and you wont have to worry about it thats why they demoed it. Hes no longer a financial manager at Chevrolet.

They demoted him. He is demoted.

And stop thinking African-Americans are stupid and dumb and dont know nothing because we are not. I bought a truck from Rick Hendricks and the financial manager did a lot of underhanded scheming overcharging way over charging things thats why he was demoted and thats why Im assuming them a civil court I purchased a 2024 Chevy trailblazer that lasted nine months and I have receipts all of them Rats

This company is the worse when it comes to color they dropped the ball but it was all good when we did business with them we never ever got a death certificate and they thought that was ok when we questioned them about it I was treated with rude and they tried to act like I didnt know what I was talking about and I spoke with the company in Newport News I just forgot the ladys name she looked up my loved one and said that I didnt have to come to the Newport office they have one in virigina beach and she was going gave them a call this was in 9/3/2025 around 2:15 I contacted virigina beach office as well and the lady told me I could come look at some urns and she order it for me she said will you be paying on 9/4/2025 I said yes got they they was acting real funny like they didnt know what I was talking about the man was unfriendly then he went and got this lady she said do you want the director? They realized once they pulled up my loved one lot number they never sent the death certificate nor did they call us about the death certificate at all so the anniversary is coming up September 7 so I wanted to purchase a bigger urn and have his ashes put in air because thats what we were told at the time of the service if we wanted to purchase a bigger urn from them they would put the ashes in there and that they will send the death certificate or contact us about the death certificate fruitless now theyre gonna be reported to the board and vital statistics number one for being rude and nasty and calling me on the phone acting Unseamly I ended up paying picking out a urn I asked the lady how much all together she stated 260.00 plus tax came out to be 275.00 I gave her my Langley Federal credit Union credit card.

She come back with the receipt and she didnt charge me extra for a surcharge. I told her you did not tell me about no surcharge because I couldve gave you cash. She gonna tell me oh I thought it was a debit card. No, you didn't think it was a debit card because it didn't say debit card anywhere I said you know what return it causes first you was trying to be funny and sneaky, and you lied and that was not OK.

Don't start. Nothing won't be anything. When I told her that she came back and said it didn't go through. I know she was lying.

She went back and make sure that she voided it out cause it took her five minutes to get back so when people act like that you don't do business with them because they snakes and the 757-245-**** is the number that called me at 5:02 I was at dinner and couldnt talk they called twice a lady called popping off at the mouth and then the man called me popping off at the mouth. Unfortunately, I told him that I couldnt talk because I was at Longhorn steakhouse and it was noisy in there and I hung up on him.

My daughter received a bill and the amount that she had to pay which was 527.00 and social services paid as well she had two bills for two separate residents moving from one place to the other, and she also had her doctor office send over medical paper her son has asthma. They cut her gas off after she paid that $527, and I contacted them today. They are a mess and crocks my daughter requested a supervisor and didnt get one they told my daughter that her paper was expired I Davon the rep that I was reporting them and they tried to she they didnt no about the form and she said she was restoring her power back

You would think for the price you would get some type of fair maintenance service but you don't you gave them permission to come in your apartment to do a repair a simple one, and they want to come when they get ready and expect for to leave your alarm off for weeks and not to mention they wouldn't have to put a bedroom closet door back on the hang if Twain'tt rigged and this is the second cancellation I had to do with them. The first one was my toilet when you sit on the restroom it goes forward, and I hadn't even been here a year yet, and it's a one bedroom and I live alone now that you can't trust people they want to go through your house look all through your house.

This is a big complex not to mention I pay the hefty HOA fee. You have these companies Mexicans that come out and cut your grass they're disrespectful. They don't care about weed eaten right by your new cars or trucks. I had to call their company and make a complaint.

These apartment complex rental offices are terrible, but you can cancel Christmas or Maintenance coming because I can see who come in my apartment.

I have a camera security camera even though I'll be at work all the time. I'm not going to leave my alarm off so apparently it wasn't important.